General

The present conditions of sale are concluded:

• on the one hand by the soap factory "Mas le Devès" whose manufacturing laboratory is located in Bédérieux (34600), represented by Madame Vanessa ANTOINE, individual entrepreneur, company registered in the Montpellier trade register under the number SIRET 794 234 476 00024 ;

• on the other hand any natural person wishing to make a purchase via the site

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Acceptance and application of conditions

The customer acknowledges having read, at the time of ordering, the general conditions of sale stated and declares to accept them without reservation. These general conditions of sale will prevail over all the other conditions appearing on any other document, except preliminary, express and written exemption. Savonnerie Petit Grain reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

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Products

All the products are listed in the catalog published on the site

Each product is accompanied by a description that is as precise as possible. In the event of an error, we cannot be held responsible.

The photographs in the catalog are as faithful as possible, but cannot ensure a perfect similarity with the product, in particular with regard to the colors.

The offers presented on this site are only valid while stocks last.

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Prices

All our prices indicated on the site are in euros including tax, excluding transport costs. If the rates were to be changed, up or down, these changes could be reflected in the price of the products.

The prices indicated on the site can be modified at any time. This modification will be notified to the buyer before any order. The prices invoiced are those in effect at the time of the order.

The products remain the property of the “Mas le Devès” soap factory until full payment.

The price indicated in the order confirmation is the final price, it includes VAT and transport costs.

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Orders

The buyer who wishes to place an order online must:

1. Create a customer account in which he will indicate all the requested information

2. Create an online basket by selecting the chosen products

3. Accept these general conditions of sale

4. Validate your order after checking it

5. Make the payment under the conditions provided

Any confirmed order is deemed final subject to the right of withdrawal of 14 days from the day after it comes into possession of the goods.

An email will be sent to the address indicated by the buyer confirming the elements of the order.

The “Mas le Devès” soap factory reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.

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Payment

The online sale of the products presented on the site is reserved for buyers who reside in the territories offered by the site.

Payment methods authorized to pay for your order:

1. Check (postal or bank), only for France, payable to:
   Mas le Devès
   The check should be sent to the following address:
   Mas le Devès, Route de Clermont, 34600 Bédarieux

2. Bank card, secure payment

Delivery

The products will be sent to the delivery address indicated during the order, within 72 hours (excluding Saturdays, Sundays and public holidays) within the limits of available stocks.

In the event of an error in the wording of the recipient's contact details, the Mas le Devès soap factory cannot be held responsible for the impossibility of delivery. Any delays do not entitle the buyer to claim damages.

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Withdrawal

The customer has a withdrawal period of 14 days from the day after he comes into possession of the good to request the return of the product to the seller for exchange and reimbursement without penalty, with the exception of the cost of reshipment at the rate. in effect on the day of shipment.

Any return request received by the Mas le Devès soap factory beyond this 14-day period for any reason whatsoever cannot be accepted.

In the event of an exchange and refund, the sending of new and undamaged items in the original packaging, along with any accessories, must be made to the following address:

Mas le Devès
Clermont road
34600 Bédarieux

The refund of the returned item (s) is made within a maximum period of 14 days by bank transfer upon receipt of the package at the above address.

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Computing and Freedom

In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access and rectify data concerning him at any time, which he can exercise by writing to: masledeves@protonmail.com

Intellectual property

All texts, comments, illustrations and images reproduced on the site are reserved under copyright as well as intellectual property.

Any reproduction, even partial, of our models is strictly prohibited, and exposes offenders to the penalties provided for by intellectual property law without prior authorization from the “Mas le Devès” soap factory.

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Responsibility

The goods offered comply with the legislation in force. The responsibility of the soap factory "Mas le Devès" can not be engaged in the event of non-compliance with the legislation of the country where the goods are delivered.

This contract is subject to French law. The “Mas le Devès” soap factory cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose these situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

Otherwise, the commercial court has sole jurisdiction regardless of the place of delivery and the method of payment accepted.